In modern technology, everything can easily be accessed, which makes the technology to be flourished in so much way that, people depend on technology for every single thing from switching on a light to propelling a rocket into space.
Like these, so many things have come up and many more are coming in the future. We have landed at a point where life without technology will be impossible to imagine. For eg., let’s look into the case of Technology related to the Web. Chatbots are one of the most widely and commonly used technologies in the digital world.
What you think about having a website running alone communicating with your clients 24*7*365 without any customer support? No need to hire a guy and waste your money on customer service and let your website run alone with robotic assistance to engage clients full time, tirelessly at free of cost. That sounds great, right? What more you do need to boost the website traffic?!
Here comes the significance of Chatbots in web development. Research demonstrates that more people prefer chatting to calling. It is hence basic to incorporate Chatbots in your business web architecture to make the most of this chance. Additionally, Chatbots improve customer experience and establish a brand name and identity.
Before that, we can shortly describe what Chatbots are?
What is a Chatbot?
A Chatbot is a software, which conducts a conversation by audio or text methods. While personifying this technology, it is like a friend whom we can talk virtually for the ease of access, and to help in different things. A Chatbot is programmed to work independently from a human operator.
How can Chatbots be helpful for a website?
When you are viewing a website, you can see that there will be a live chat option shown to be 24×7, which was thought to be a 24×7 human live support. However, these are robots, usually what we call as Chatbots. These Chatbots are being integrated into the websites to facilitate automatic reply for the questions that the computer has been asked. Sometimes, Chatbots will not answer certain questions, since they are programmed in such a way that, they are not accountable to answer all those questions which are different from their storage set. Which means, there has been serious flaws in the functioning of these Chatbots. To avoid these problems and to make the impossible possible, the developers have created a new way of Chatbots which is completely based on Artificial Intelligence.
How do Chatbots work?
The Chatbot technology works on Natural Language processing or we can call it as NLP, the same technology which is used by the commonly known voice recognition systems such as Apple’s Siri, Mitsuku, Google Now and Microsoft Cortana. This technology enables computers to acquire meaning from inputs given by users.
Chatbots process the text presented to them by the user. It interacts on a format similar to that of instant messaging. It allows the computer to learn themselves without programming natural language processes, by artificially replicating the patterns of human interaction in machine learning.
A Chatbot is a computer program that fundamentally stimulated human conversation.
The Chatbot works by adopting 3 classification methods:
- Pattern Matchers:
The bots will use the pattern matching to classify the text and produces a suitable response for the users. And these structures can be called Artificial Intelligence MarkUp Language.
- Algorithms
For every question, a unique pattern must be available in the database to provide a suitable response. So there will be a lot of combination of patterns, it created a hierarchical structure. The programmers use the algorithm to reduce the classifiers and generate more manageable structures. The computer scientists call these as Reductionist approach, which means to reduce the problems
- Artificial Neural networks
These are the way of calculating the output from the input using weighted connections of which are calculated from repeated iterations. Each step through the training data amends the weights resulting in the output with accuracy.
When you visit a site, you will see a person for assistance, a popup that appears consistently and approach you for any sort of help. Do you have any hint that it is certainly not a dedicated employee who is connecting you via the site 24*7? Not absolutely. Those are Chatbots – otherwise called “conversational agents” – programming applications that mimic composed or spoken human discourse to re-enact a discussion or cooperation with a real individual. How cool is technology
Here are some smart conversational agents available online to develop the user experience to the next level.
- Mitsuku
This Chatbot is one of the best AI Chatbots and it’s a record-breaking five-time winner of the Loebner Prize Turing Test. The Loebner Prize is an annual competition in artificial intelligence that awards prizes to the chatterbot considered by the judges to be the most human-like.
- Rose
It is also a good intelligent bot available, which respond to human queries expertly. It won recognition recently as the most human-like Chatbot in a competition described as the first Turing test, the Loebner Prize in 2014 and 2015.
- Gobot
Gobot automates Q&A and improves the customer experience by automatically answering customer’s questions.
If you think now is the time to build your first bot. Don’t you know how to do? No problem, here you can find top Tech Platforms to create Chatbots.
- Pandorabots:
Pandorabots is the leading platform for building and deploying Chatbots. It is a great platform for building and experimenting, however, we won’t recommend this for beginners as it requires some great coding skills. This gives you a colossal measure of adaptability, enabling you to build anything you want.
Certainly not for amateurs yet a strong interface that speeds up the development process for experienced bot engineers.
Mitsuku is the world’s best conversational AI, powered by Pandorabots.
- IBM Watson:
One of the topmost tools available for the developers to integrate a Chatbot into their websites. These Chatbots are special for the developers because of their capability to collect, process and respond. It’s based on a cluster of 90IBM power 750 servers, each of which used a 3.5 GHz Power7 8 core processor.
- Microsoft Bot Framework:
This talking bot builder helps the web developers to create a highly engaging website utilizing WordPress, Drupal, angular js, node js and much more. Its highlight feature is that it has got a comprehensive emulator for debugging the bots. Also, another great feature is that it is available in multiple languages like English, French, Italian, German, Spanish, Brazilian, Portuguese, etc.
- Wit.ai
It’s a California based tech firm Chatbot which provided an NLP based Chatbot builder. It is a cross-platform Chatbot development platform in which it works in harmony with both the web or mobile app based on a host of technologies, or programming languages, including android, ios, Cordova, HTML, Javascript, Node.js
- Semantic Machines
It’s one of the leading providers of conversational AI Technology. Its biggest feature is the cross-technology support which makes your Chatbot work with websites created using an array of web development frameworks from WordPress to Drupal and many others.
- Reply.ai
Its main features are the Accurate Ai, which serves the exact sentence that contains the answer from users FAQ, not just the full article. Also, it provides an end to end resolution. The users don’t need any coding to activate in their websites.
These are the top and most commonly used Chatbots used by website developers.
In conclusion
We can say that for many applications the Chatbots are associated with the database. The database is utilized to sustain the Chatbot and provide an appropriate response to every user.
The Chatbots can also be called as the smart bots which can help the website owners to increase the customer base by enhancing the customer support services, and also thereby increasing the sales.
Hope you had a good read. Let a super-smart Chatbot turn your digital business into a huge hit!!!
